Physical properties

Weight: 188 lbs. (excluding packaging)

Dimensions: 16.2" x 74.5" x 11.5" (WxHxD) with 2" removable base extension

Cable reach: 18 ft / 5.5 m

Enclosure materials: Stainless steel, polycarbonate

Color: Black (RAL 7021) and grey (RAL 7006)

Installation: Ground-mounted

Interface

Display: 8” (20 cm) LCD color touchscreen, sunlight readable

Display languages: English, Spanish, French, German, Dutch

Safety and Certification

Certification: CE and UL-compliant version

Operating temperature range: UL: -22°F to 113°F / -30°C to +45°C

Enclosure ratings: Type 3R (UL 50E)

Metering: MID certified / UL revenue-grade kWh meter

Connectivity

Communication standard: 4G / 3G / GSM, Wi-Fi, Bluetooth

Activation: RFID / QR code

Communication protocol: OCPP 1.5 S, 1.6 S and 1.6 J

Other options: Hub or Satellite station

Product Brochure

Installation Video

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error, and any item that is returned more than 30 days after delivery.

Cancellation & Refund

Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

If you have questions, please send an email to sales@homepowerdirect.com or call us at (678) 403-6021

Cancellations of Custom Orders

In the event, you have made a custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. 

These units are custom-made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Home Power Direct's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.

Warranty 

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Chargebacks

We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. 

If you have questions, please send an email to sales@homepowerdirect.com or call us at (678) 403-6021

How will I know my order is confirmed?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

When will my card be charged?

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

When will my order be shipped?

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@homepowerdirect.com.

No Shipping outside the lower 48 in the USA.

If you have any questions regarding the above information, please send an email to sales@homepowerdirect.com or call us at (678) 403-6021

By using Home Power Direct website, you agree to our terms of use and policies; if you do not agree, please do not use our website.