Introducing the world's first portable home battery with an expandable ecosystem for home backup, smart energy management, lower energy bills, and more. The EcoFlow DELTA Pro is the next leap in portable power technology, offering you power security and independence, wherever you are.
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All the AC ports support 3600W (US) output?
For US version, you can only have max 3600W AC output on the 30A AC port.
What's the max input DELTA Pro can achieve?
When charging DELTA Pro and its extra battery together, you can reach 6500W max charging speeds by combining AC, solar and Smart Generator methods. For DELTA Pro single unit, you can recharge it at standard wall outlets (1800W max), at EV station (3400W max)/Smart Home Panel/240V outlets (3000W max).
How many solar panels can I use at the same time?
It depends on the combined voltage and current of the solar panels you choose. It's fine as long as the solar panels use MC4 connectors and their combined voltage and current are within 11-150 volts and under 15 amps.
Can I run a 240V device on the 120V US version?
You'll need to connect two DELTA Pro units to power 240V electronics. You can do this by: 1) the Double Voltage Hub and use the AC outlets on the hub, or 2) the Smart Home Panel and use your home's 240V outlets (you'll need to setup 240V wiring on the Smart Home Panel during installation).
How do I update the firmware?
First of all, make sure your DELTA Pro is connected to the EcoFlow App using Internet mode. Secondly, go to the Firmware section in the Setting of the DELTA Pro you're looking to upgrade. Check for the latest firmware and follow the steps to finish the upgrade.
How do I recharge DELTA Pro at 200V-240V in a 100V-120V region?
The cable provided with your DELTA Pro won’t plug into higher-voltage outlets, and you’ll need a third party adapter/charging cable.
Cancellations & Refunds: Home Power Direct has one of the best return policies in the industry.Cancel any time before your order has shipped,completely free of charge (exceptions apply, including custom made orders).
Call 1-678-909-1527 or email sales@homepowerdirect.com
Frequently Asked Questions
How will I know my order is confirmed?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
When will my card be charged?
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
When will I know my order has shipped?
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@homepowerdirect.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to sales@homepowerdirect.com or call us at 1-678-909-1527
Cancellations & Refunds:Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to sales@homepowerdirect.com or call us at 1-678-909-1527
IMPORTANT INFORMATION:
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-678-909-1527, or email sales@homepowerdirect.com any time.
Cancellations of Custom Orders
In the event, you have made a custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provideestimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Home Power Direct's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.
If you have not received a product, or have an issue with a product that you did receive,please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
If you have questions, please send an email to sales@homepowerdirect.com or call us at 1-678-909-1527
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I got my Delta Pro from Costco and I am very happy with my purchase. I like that it is portable like luggage with the wheels. I us the Delta Pro with my RV so I can do things like make coffee with my Keruig or run the AC for a short time without starting the loud generator. I placed the Delta Pro in the "basement" of my RV so it is out of the way. I also like the app. I use the app on my iPhone without issue. The app is great to us for monitoring status and controlling the various functions. I particularly like the ability to control the charging rate in the app. If I am on a circuit that has limited capacity, I can dial it down so as to not blow the circuit breaker. I love the remote control and look forward to using that to check status without having to pull out my phone.
I purchased my first DELTA Pro Power Station in April 2022. I was so impressed with the unit, I immediately ordered a second Power Station. The remote control is excellent and the interface with the EcoFlow phone app makes the system easy to customize. Best of all, any questions I have asked were promptly answered by the EcoFlow support team, great job EcoFlow. I recently purchased the first of two DELTA Pro Extra Batteries. Anxious for the Smart Home panel to be back in stock to complete my ecosystem.
