- A Return Merchandise Authorization (RMA) number must be obtained prior to the return of any merchandise. Please contact OAC Customer Service at 866 347-9391 to obtain return authorization. Product returned without an RMA number will be returned to the customer at customer's expense.
- RMA numbers are valid for 30 days.
- Once an RMA is issued, OAC’s shipping department will issue shipping labels for the product to be returned at OAC’s expense.
- If upon review of the defective product by an OAC technician, it is determined that the product was damaged due to customer negligence, the warranty will be void. The customer would then be responsible for reimbursing OAC the return shipping amount and will be responsible for further shipping arrangements.
Warranty covers manufacturer's defects and warranties the screen for use in up to 20 mph winds when used properly. Proper use includes tying all ropes or tethers to properly secured stakes or weight appropriate anchoring at the proper
distances and angles from the screen. See instruction manual for proper screen anchoring.
Open Air Cinema is not responsible for damage arising from failure to follow instructions relating to the product’s use. Warranty does not cover damage to screen caused by winds over 20 mph, use of screen in close proximity to trees, buildings, poles, wires, cars, and other potentially damaging objects. Further, warranty does not cover damage from mold, mildew, moisture, improper folding and storage, dragging the screen along hard surfaces or acts of God.
1 Year warranty applies to screen, tethers, clips, stakes and storage bag.
After 90 days all B-Air or XPower blower warranty issues must be handled directly with B-Air or XPower
Contact B-Air directly at 877-800-2247 for all warranty issues. In order to receive service or replacement parts under warranty from B-Air, you must:
1. Call B-Air for a RMA# (return merchandise authorization number)
2. Have proof of purchase
3. Ship to:
INTERTEX, INC / B-AIR BLOWERS
1851 Tyburn St.
Glendale, CA 91204
