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EcoFlow DELTA 2 is a must-have for any home that puts power security & comfort first. Ensure you're prepared with the power station made for almost any situation your family could find themselves in. All while staying green.
Category | NA Region |
---|---|
R600/R600 Max/R600 Pro/EF-1500* | 36 months |
RIVER/RIVER Max/RIVER Pro | 24 months |
RIVER/RIVER Pro Extra Battery | 24 months |
RIVER 370/RIVER 412 | 24 months |
RIVER Bank/Rapid Power Bank/Rapid Plus Power Bank | 12 months |
DELTA Mini/DELTA | 24 months |
DELTA Max | 24 months |
DELTA Pro | 36 months |
DELTA Max/Pro Smart Extra Battery | 24 months |
Smart Generator | 12 months |
Smart Home Panel | 24 months |
Cables/Chargers (inside the package/sold separately) | 12 months |
Solar Panels(400W/160W/110W/85W/60W/50W/21W) | 12 months |
Solar Tracker | 12 months |
Double Voltage Hub | 12 months |
EV X-Stream Adapter | 12 months |
4.1 Warranty Repair Service
a. If the product is under warranty the customer can request EcoFlow to repair their product in the event that it is not functioning as intended;
b. The customer can request repair when the following conditions are met:
√The product has a manufacturing defect during the warranty period.
√A valid proof-of-purchase, receipt, or order number for the warranty service is provided.
c.The Warranty Repair Service will not be provided when:
X The request for repair is made after the warranty expires. X Damage is found to have been caused by non-manufacturing factors, including but not limited to user error.
X Damage is found to have been caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
X Water damage or other damages are found to have been caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
X Damage is found to have been caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.).
X Damage is found to have been caused by reliability or compatibility issues when using unauthorized third-party parts.
X The product has not been sent back to EcoFlow 15 calendar days after warranty repair confirmation from EcoFlow.
4.2 Paid Repair
Paid repair is required in the following situations:
a. The product is warranty has expired.
b. All conditions that do not belong to Warranty Repair Service
https://www.ecoflow.com/us/app
https://www.ecoflow.com/us/login?redirect=/us/support/warranty
http://www.ecoflow.com/us/support
Cancellations & Refunds: Home Power Direct has one of the best return policies in the industry.Cancel any time before your order has shipped,completely free of charge (exceptions apply, including custom made orders).
Call 1-678-909-1527 or email sales@homepowerdirect.com
Frequently Asked Questions
How will I know my order is confirmed?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
When will my card be charged?
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
When will I know my order has shipped?
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@homepowerdirect.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to sales@homepowerdirect.com or call us at 1-678-909-1527
Cancellations & Refunds:Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to sales@homepowerdirect.com or call us at 1-678-909-1527
IMPORTANT INFORMATION:
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-678-909-1527, or email sales@homepowerdirect.com any time.
Cancellations of Custom Orders
In the event, you have made a custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provideestimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Home Power Direct's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.
If you have not received a product, or have an issue with a product that you did receive,please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
If you have questions, please send an email to sales@homepowerdirect.com or call us at 1-678-909-1527
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I started overlanding a few years ago with an entry level explorer Jackery 240. It charged my small things fine. I upgraded my rig and got a fridge and diesel heater for winter camping and now I was looking around for alternatives generators. After watching a few YouTube videos and a discount later I pulled the trigger on the entry Delta 2. This is a huge game changer because not only do I have over more then 4x the battery life, but I also have 4x the recharge cycles. This is because of the LFP batteries. Another great feature to have is the app. When I’m on a hike or in my roof top tent at night I can glance at my battery storage and that gives me peace in mind. AC charging is a big win with having a 1200w input recharge about an 1hr. It also sounds like a super jet when all the fans are running. I don’t mind it since I know it’s to keep the unit cool. I’ve tested this for a few weekend winter camping trips and it’s perfect for a weekend lander that needs to power a fridge, electric stove, phones, blenders, recharge lights, and much much more. It’s been powering my diesel heater for two nights at a time and it’s a champ. Although, I would love to review and use the extended battery pack giving you double the capacity and a solar system to trickle charge when I’m out in the middle of no where. I believe the Delta 2 is a great unit for weekend camping. Until another discount comes around I’ll probably hold off for now. I mean unless a company is willing to donate for a review :)
I was lucky enough to be able to pickup my new Ecoflow Delta 2 on Black Friday, the deal was so good and with these specs it knocks any thing comparable to the delta 2 out of the park. I regularly go off roading and camping, before this I have a GoalZero Yeti 500x (which is only $150 less for a much less capable unit) after getting my dometic fridge and now a diesel heater this winter I found myself needing a bigger unit. The specs speak for themselves and in a package the size of a small desktop computer I couldn’t be happier with the Delta 2. I also work in construction and we don’t always have readily available electricity to warm up our food… just for fun one day I brought it in and it powered our microwave with no issues!! I was pumped! I highly recommend the Delta 2!